Worldwide Shipping

General worldwide delivery/turnaround time for ready-stocked goods are 3-5 Business Days on average - TRACKING NUMBER will be provided without fail. For custom queries & requests, an expected rule of thumb is 2-4 weeks (Business days). 

We offer worldwide shipping services on our leather, full skins/hides only, from both our USA and Malaysian locations, depending on ready stock/inventory via Freight couriers such as DHL or FeDex. We do not ship scrap, backstraps, etc. ALL cross border shipments worldwide for exotic leather be it lizard, python or crocodile (as well as most exotic leather and finished products like handbags which we also stock) is governed under and international treaty called CITES. Generally, this is applied when orders are of high quantity. For orders under 10 pieces of skin/hides, custom requests can be executed in an effort to reduce shipping & processing time for both parties.

When shipped without CITEs documentation, usually for orders not exceeding 5 pieces, the Buyer bears Full responsbility if logisitical issues occur at customs checkpoints w/ internationally delivered orders straight From our Malaysian tannery (Both parties will have to mutually agree on this position). To this point, orders within the quantity of 5 skins no matter species or size are usually accepted by customs so CITES requirements will be on a case-by-case basis depending on Buyer/Seller logistics and discussions.

We use USPS when shipping domestically from California, whereas all other orders will ship from our international warehouse, so shipping times will vary - rest assured utmost efficiency will be taken to ensure timely delivery, and tracking will be given if available.

While we will do all we can to ensure prompt and satisfactory delivery we cannot be held responsible for delays experienced by the carrier. Following are the delivery services and expected delivery times in some of the countries we ship to irregardless of origin dispatch - generally 1-3 weeks will be the norm.

Signatures

Should your package require a signature it will only be delivered if there is someone to receive it in person. If there is nobody available, it will be returned to the post office for collection. This applies to packages that do not require a signature unless you have specified a safe place to leave the package with your postal service. If you know you are unlikely to be on hand to sign for a package, we recommend you use an address where there will be someone present such as your work or the address of a friend or neighbour.

We will send you a confirmation email once your order has been processed, and a further communication once it has been despatched. Please allow up to 21 days – at most – for deliveries to all addresses. Should your item not arrive in that time please contact us and we will do what we can to trace the package and rectify the situation to your satisfaction.

INTERNATIONAL TAXES AND DUTIES / CUSTOMS AND CITES

Customers from outside the USA will be responsible for inbound duty fees, tax, or any other fee that the local customs authority applies. These fees will be paid to the local carrier and not to Sunny Exotica. It should be noted, therefore, that we cannot be involved in any dispute or query regarding such fees. This is solely between the customer and the shipping provider. Note that all Sunny Exotica orders for international customers are shipped duties and tax unpaid – or DDU – so we recommend that you ask your local postage provider for details of the charges you may be expected to pay.

Note that some international couriers will pay any duty and tax on the behalf of the customer as the package enters the country. This is to enable delivery in good time. The courier will need full payment of the taxes they have paid from you before the item is released and there may be a small administration fee for this service.

Given the nature of the products exchanged, CITES issues may arise with customs; in such instances this will be dealt with in a timely manner to ensure that all deliveries comply with international laws regarding the sale of exotic leather handbags, goods and products.

STANDARD SHIPPING AVERAGE TURNAROUND TIME TABLE:

WRONG ADDRESS DISCLAIMER

We ask that customer take the greatest care when providing delivery addresses. Given the nature of the products handled, we do not accept address changes after checkout so please be aware of this. 

It is possible that orders sent to erroneous addresses are returned to us; in this instance we are able to amend the address and resend to the correct destination. We will update you on when re-shipment occurs. 

RETURNS

Please review our Returns/Refunds Policy.