*Physical Exchanges & Credit/Gift Card Value Exchanges Available For Most Exotic Leather Listings*

Most Exotic Leather Skins are "FINAL SALE" meaning that they cannot be returned for monetary refunds, due to the inherent nature of the item - as they are finished, sourced & produced in our tannery and directly offered to the client from us, rather than through a middleman. However, please do feel free to contact us without hesitation if you believe that the item that you purchased does not meet your expectations and our team will make sure you are taken care of to the Best of our abilities - for potential exchanges/returns, the Buyer is responsible for all logistics Fees - meaning, return shipping fees, CITES cost (if applied), & any other fees that may be applicable.

Depending on each case-by-case scenario, we may be able to offer a replacement hide, subject to stock availability, or a form of credit through Gift Card/Store credit valid for reimbursement of the same or higher value. Monetary refunds will be discussed on a case-by-case basis - this must be agreed upon prior to any purchase/order by you. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging - without abridged use - given that the quality of exotic leather is highly subject to its condition. We appreciate and thank you for this understanding!

AGAIN: in most cases, ALL EXOTIC LEATHER & FINISHED SKINS CANNOT BE RETURNED UNLESS:
(all guidelines below subject to RECEIVING OF THE RETURNED/EXCHANGED SKINS TO BE PUT INTO EFFECT) - 

• There is an issue with the quality of the product (example: Grade 1 Quality Leather Skin Does not match the standards of a Grade 1 Quality Leather Skin)
• Issue is brought up to our team within 7 Days upon receipt of the purchased product
• There is an issue with the color/Finish of the skin (example: Matte Blue Alligator ordered, But item Delivered is Glazed Blue, etc.)
• Logistical errors on our end (henceforth Defined as Address errors inputted by our team, the wrong item Being sent, etc.)
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging - without abridged use.
• ALL SHIPPING ERRORS ON BEHALF OF DELIVERY COMPANIES & COURIERS UTLIZED, DOMESTIC & INTERNATIONAL, MUST BE ADDRESSED WITH THE APPROPRIATE PARTIES/ENTITIES. YOU AGREE THAT SUNNY EXOTIC LEATHER TANNERY IS EXEMPT FROM THIS GUIDELINE. 

Again, most Exotic Skins/Finished skins are unable to Be returned/refunded for monetary value Back to the original form of payment, due to the nature of this Product & CITES issuance (if applied), unless they Do not match the standards Given per the Defined rules above.

Where it may be pursuant & applicable, please contact us with ample Proof/Evidence such as Photos and/or Videos that make abundantly clear the error caused. This is required.

Please note that when returning Exotic Leather skins, if applied during purchase, CITES Guidelines will have to be adhered to if subject to such regulations - fees, expenses, etc. will be the Buyer/Returnee's responsibility when delivered w/o usage of logistic international courier & freight companies, or if CITES certificates were requested on behalf of the Buyer, by the Buyer. 

You’ll also need the receipt or proof of purchase. IF and only if both parties are able to agree to a monetary form or value form of refund exchange/replacement, YOU HAVE 7 DAYS UPON DELIVERY OF THE EXOTIC LEATHER SKINS TO RETURN THEM TO SENDER AND BE GRANTED AN EXCHANGE/CREDIT VALUE EXCHANGE.

 Please note that returns will need to be sent to the following address - our USA office, or to an address of one of our international offices that we specifiy during discussions. 

SUNNY EXOTIC LEATHER, USA 

1058 Dolcini Ln

Davis, CA, 95616

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for all shipping fees pursuant to a Return as outlined in abundance above. Please ship via a Trackable Service to avoid issues with carriers. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds / EXCHANGES Updates
We will notify you once we’ve received and inspected your return, and when an exchange/replacement will be shipped, you’ll be notified. Thank you!

 

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

• If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.

• Returned within 7 Days upon receipt of Product by Buyer.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. 

If needed, photos will be required for claims of products not being received if tracking shows otherwise, so be sure to have some ready in this event.

For packages requiring signatures please be sure to remain vigilant for arrival as to avoid any confusion. If package is returned to sender, buyer will be responsible for re-shipment fees.

Thank you for understanding.

Returns Process (Summated) 

Should you receive a faulty product or not the product you ordered, open a query, and send customer support/service with the relevant photos. We will send you instructions on how to proceed within the next business day following your request if agreed upon. The Buyer will be responsible for Return fees given the nature of shipping through customs (if CITEs was applied, the Buyer must cover CITEs Fees)

In brief: 

• You have 7 calendar days, upon confirmation w/ us through email or messages, to return an item from f it meets the requirements to be returned, and if and only if it is in original mint condition, given that you as the Buyer cover all returns shipping fees (including CITEs if Applicable). Again, in most cases, Exotic Leather skins/hides, custom Finished or Natural, cannot be returned due to the inherent nature of such materials, nor are international (non-USA) shipped products/goods due to customs laws.

• All returns must be unused and received in its brand new, original condition.

• Allow up to 2 weeks from the date we receive your return for processing.

• Refunds will be issued to your original form of payment, or applied as Gift Card for reimbursement valid to the amount listed on said store credit. 

• We have the right to deny any form of credit if the return does not meet our policy requirements above.

• It must be reiterated: for most orders of any size, exotic leathers, exotic skins, made-to-order custom finishes and sales items are final sale, again, unless logistical or description/faulty issues occur and discussion is confirmed w/ us & our team beforehand for any upcoming progression.