Worldwide Shipping

General worldwide delivery/turnaround time for ready-stocked goods are 3-7 Business Days on average - TRACKING NUMBERS will be provided without fail. For custom queries & requests, an expected rule of thumb is 2-4 weeks (Business days) in order to allow for custom production and finishing of any custom-tanning requirements from our clients.

We offer worldwide shipping services on our 100% genuine high-quality exotic leather. We do not offer scraps; our exotics consist of full skins/hides only with tags attached, from both our USA & Malaysian locations, depending on ready stock/inventory at each site, via secure partnered Freight couriers such as DHL or FeDex. For all custom-tanned & finished materials, they will be shipped from our Malaysian tannery directly to you.

ALL cross border shipments worldwide for exotic leather be it lizard, python or crocodile (as well as most exotic leather and finished products like handbags which we also stock on timely seasonal basis) are governed under an international treaty called CITES. Generally, this is applied when orders are of high quantity or wholesale amounts. As we do not have a set minimum quantity order for retail purchases in order to better fulfill the needs of our valued clients, single full exotic leather hides will have the CITES tags attached for this purpose. 

We use USPS or UPS when shipping domestically from our USA-based California office/warehouse, whereas all other orders will ship from our international warehouse/tannery, so shipping times will vary between time of processing and actual order fulfillment/shipment - rest assured utmost efficiency will be taken to ensure timely delivery, and tracking will be given if available. Again, time of estimated delivery will be within 3-7 Business Days. 

While we will do all we can to ensure prompt and satisfactory delivery we cannot be held responsible for delays experienced by the carrier. We will ensure hasty contact w/ customers if informed of such issues in order to keep our clients updated.

Signatures

Should your package require a signature it will only be delivered if there is someone to receive it in person. If there is nobody available, it will be returned to the post office for collection. This applies to packages that do not require a signature unless you have specified a safe place to leave the package with your postal service. If you know you are unlikely to be on hand to sign for a package, we recommend you use an address where there will be someone present such as your work or the address of a friend or neighbour.

Feel free to contact us whenever deemed needed in regards to your order. We will send you a confirmation email once your order has been processed, and a further communication once it has been dispatched. In the event of logisitc company errors, please allow up to 21 days – at most – for deliveries to all addresses. Should your item not arrive in that time please contact us and we will do what we can to trace the package and rectify the situation to your satisfaction.

 

INTERNATIONAL TAXES AND DUTIES / CUSTOMS AND CITES

Customers from outside the USA will be responsible for inbound duty fees, tax, or any other fee that the local customs authority applies, if neccessary. You should be kept updated as such of these regulations especially if ordering bulk quantiites. 

These fees will be paid to the local carrier and not to Sunny Exotic Leather Tannery. It should be noted, therefore, that we cannot be involved in any dispute or query regarding such fees. This is solely between the customer and the shipping provider. Note that all Sunny Exotic Leather Tannery orders for international customers are shipped duties and tax unpaid – or DDU – so we recommend that you ask your local postage provider for details of the charges you may be expected to pay.

Note that some international couriers will pay any duty and tax on the behalf of the customer as the package enters the country. This is to enable delivery in good time. The courier will need full payment of the taxes they have paid from you before the item is released and there may be a small administration fee for this service.

Given the nature of the products exchanged, CITES issues may arise with customs; in such instances this will be dealt with in a timely manner to ensure that all deliveries comply with international laws regarding the sale of exotic leather handbags, goods and products. Generally, you will receive your exotic leather product safely & securely, guaranteed. 

 

STANDARD SHIPPING AVERAGE TURNAROUND TIME TABLE:

WRONG ADDRESS DISCLAIMER

We ask that customer take the greatest care when providing delivery addresses. Given the nature of the products handled, we do not accept address changes after checkout so please be aware of this. 

It is possible that orders sent to erroneous addresses are returned to us; in this instance we are able to amend the address and resend to the correct destination. We will update you on when re-shipment occurs. 

RETURNS

We have a guaranteed 7-Day Exchanges/Returns policy for all exotic leather skins, subject to specific criteria. Please review our Returns/Refunds Policy.