FAQ's
ORDER-SPECIFIC QUESTIONS
Are CITES included?
Yes - depending on the availability & issuance of our CITES allotment. All orders ship w/ documentation & other relevant licenses to comply with regulatory laws.
How do I choose the right size and grade of exotic skin?
Each product page has a guide explaining recommended choices for each type of project you're desiring to create. The size and grade of the skin depend on your final product. For larger items like handbags, we recommend 30cm+ skins and higher grades (I/II). For smaller products, like watch straps, smaller skins (29cm or below) and grades II/III are often ideal.
Do you offer wholesale services & custom color finishing?
Yes, please email or contact us via the message form directly for more information about requirements.
What is the minimum order quantity (M.O.Q.)?
For custom-finishing colors: 10 skins per color. For retail-quantity exotic skin orders, no M.O.Q. is required, subject to stock availability. For wholesale, please contact us directly.
What is the lead time for custom finishes?
We suggest providing a Pantone swatch for color matching. Retail quantities for custom finishes usually take around 1-2 weeks; wholesale orders may take 4 to 8 weeks.
What are the payment terms for bulk orders?
A 30% deposit is required upfront, with the remaining 70% due before shipment. CITES certification is included with orders, and delivery typically takes 1-2 weeks.
GENERAL QUESTIONS (RETAIL)
What payment methods are accepted?
We accept Visa, MasterCard, American Express, PayPal, and bank transfers via secure checkout.
Which countries do you ship to, and what are the shipping costs and times?
We offer worldwide shipping direct from our Malaysian tannery or other worldwide offices depending on which hides are presently stocked inventory-wise per location, with options available at checkout. Delivery generally takes 7 business days, depending on ready finished stock and destination. Duties, taxes, and VAT may be collected from you as required by your country's rules, so please confirm
What is your return policy?
Please refer to our Return Policy. Feel Free to contact us for more details
Do you offer international shipping?
Yes, we ship internationally with CITES documentation. Contact us as required to most efficiently plan your desired shipment method due to CITES issuance times, etc.
How can I take care of exotic leather products?
Regular cleaning with a soft brush or cloth is key. For deeper cleaning, use a leather conditioner like URAD to protect and restore the leather’s natural oils. Exotic leathers like crocodile, snake, and lizard require more frequent conditioning due to their delicate scales.
Do you offer printed catalogs?
No, we offer an online retail catalog and a wholesale CD catalog. Products are updated monthly.