FAQ's
ORDER-SPECIFIC QUESTIONS
How do I choose the right size and grade of exotic skin?
The size and grade of the skin depend on your final product. For larger items like handbags, we recommend 30cm+ skins and higher grades (I/II). For smaller products, like watch straps, smaller skins (29cm or below) and grades II/III are often ideal.
Do you offer wholesale services & custom color finishing?
Yes, please email or contact us via the message form directly for more information about requirements.
What is the minimum order quantity (M.O.Q.)?
For custom-finishing colors: 10 skins per color. For retail-quantity exotic skin orders, no M.O.Q. is required, subject to stock availability. For wholesale, please contact us directly.
What is the lead time for custom finishes?
We suggest providing a Pantone swatch for color matching. Retail quantities for custom finishes usually take around 1-2 weeks; wholesale orders may take 4 to 8 weeks.
What are the payment terms for bulk orders?
A 30% deposit is required upfront, with the remaining 70% due before shipment. CITES certification is included with orders, and delivery typically takes 1-2 weeks.
GENERAL QUESTIONS (RETAIL)
What payment methods are accepted?
We accept Visa, MasterCard, American Express, PayPal, and bank transfers via secure checkout.
Which countries do you ship to, and what are the shipping costs and times?
We offer worldwide shipping direct from our Malaysian tannery or either of our USA & China offices depending on which hides are presently stocked inventory-wise per location, with options available at checkout. Delivery generally takes 4-7 business days, depending on stock and destination. We use FedEx, DHL, and USPS for U.S. deliveries.
What is your return policy?
Please refer to our Return Policy.
Do you offer international shipping?
Yes, we ship internationally with CITES documentation. For orders under 10 skins, there are alternative shipping options to expedite delivery. The buyer assumes responsibility for logistics when opting out of CITES documentation.
How can I take care of exotic leather products?
Regular cleaning with a soft brush or cloth is key. For deeper cleaning, use a leather conditioner like URAD to protect and restore the leather’s natural oils. Exotic leathers like crocodile, snake, and lizard require more frequent conditioning due to their delicate scales.
Do you offer printed catalogs?
No, we offer an online retail catalog and a wholesale CD catalog. Products are updated monthly.